The NCM’s Critical Role in the First 10 Seconds

According to James W. Saxton, a Lancaster, PA based attorney and author of The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service, “It should come as no surprise to know that patients and clients who perceive a provider...

The Aging Process and Your Drivers

The economy needs the experience and knowledge of older workers. However, aging affects our physiological abilities to drive. If you employ drivers here is some relevant information. AWARENESS * Men: By age 60 – ½ of their physical strength is lost * Women: By age 70...

A Shade of Gray

What happens when the Injured Worker has a Preexisting Condition? Case Managers are advocates for the ‘whole person’ – both their medical & psychosocial needs – AND they are ethically obligated to follow the laws and statues of employment legislation....

Word Hardening Programs and Preauthorization

EXCEPTIONS to PREAUTHORIZATION guidelines THAT YOU MAY WANT to know about! Occupational Rehabilitation Facilities with current accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF) are eligible for exemptions from preauthorization and...